Booking Terms & Conditions
Last updated: 12 November 2026
These Booking Terms & Conditions apply to private patients using the Dental Solutions Patient Portal to book and manage appointments online.
By completing an appointment booking through the Patient Portal, you agree to these terms and to our Private Patients Attendance Policy.
Online Booking
The Patient Portal allows private patients to book and manage appointments with Dental Solutions online.
An appointment is confirmed once confirmation has been issued through the Patient Portal or by Dental Solutions.
Please ensure that the information you provide when making a booking is complete and accurate.
Online booking reserves an appointment only. It does not constitute clinical advice or guarantee that a particular treatment will be suitable for you. Treatment recommendations will always be based on an appropriate clinical assessment by your dental professional.
Deposits and Payments
For treatment appointments, Dental Solutions will usually require a deposit of:
- £60; or
- 50% of the fee for the planned treatment.
The amount required will depend on the appointment or treatment being booked.
For examination appointments, full payment is required at the time of booking.
Online card payments made through the Patient Portal may be processed by Clover or Stripe, depending on the payment provider used by the practice.
Payment card details are handled by the payment provider and are not stored within the SFD Patient Portal.
Cancelling or Rescheduling an Appointment
We require at least 24 hours’ notice if you wish to cancel or rearrange an appointment.
Where at least 24 hours’ notice is provided, any deposit paid can be transferred to a rearranged appointment or refunded.
Sundays are not counted when calculating the notice period. Therefore, an appointment booked for Monday must be cancelled or rearranged no later than the preceding Saturday.
We understand that exceptional circumstances can arise and these will be considered at the discretion of the practice.
Late Cancellations and Failure to Attend
If you cancel or rearrange an appointment with less than 24 hours’ notice, or fail to attend your appointment, the deposit paid may be retained in accordance with our Private Patients Attendance Policy and the circumstances of the cancellation.
Where no deposit was taken, Dental Solutions may require payment of a failure-to-attend fee of £35 per half-hour of clinical time booked before another appointment can be arranged.
Patients arriving 15 minutes or more late who can no longer be seen by the dentist may also be treated as having failed to attend the appointment.
Any cancellation charge or retained deposit will be applied reasonably, taking into account the circumstances of the cancellation.
If Dental Solutions Cancels an Appointment
If Dental Solutions needs to cancel or rearrange an appointment, we will contact you as soon as reasonably possible to arrange an alternative appointment.
Any payment or deposit relating to an appointment cancelled by Dental Solutions can be transferred to the replacement appointment or refunded.
Refunds
Where a refund is due, Dental Solutions will arrange the refund through the relevant payment method.
Card payments made through the Patient Portal are processed by Clover or Stripe. The time taken for a refund to appear in your account may depend on the payment provider and your bank or card issuer.
Appointment Reminders
We may send appointment reminders by email and/or text message.
Delivery of reminders cannot be guaranteed because it may depend on third-party communication providers, mobile networks and your own device.
Patients remain responsible for attending, cancelling or rearranging their appointment even if a reminder is not received.
Patient Portal and Personal Information
The Patient Portal is provided through Systems for Dentists (SFD).
Information processed through the portal may include contact details, appointment information, medical history, treatment plans, consent forms and other documents relevant to your dental care.
Information about how we collect, use and protect personal information is available in our Privacy Policy.
Emergencies
The Patient Portal should not be used for medical or dental emergencies.
If you require urgent dental advice, please contact Dental Solutions directly. When appropriate and the practice is unavailable, you may contact NHS 111. In a medical emergency, call 999.
Changes to These Terms
Dental Solutions may update these Booking Terms & Conditions when necessary, for example where our booking process, payment arrangements or legal requirements change.
The latest version will always be available on our website with the date of the most recent update.
Contact Us
Dental Solutions
First Floor, Woolwich House
43 George Street
Croydon, Surrey
CR0 1LB
Telephone: 0208 6881311
Email: info@croydondental.co.uk